Refunds

Last updated: 13 September 2026

The short version

Payments are final. Your mark goes on the nail as soon as the payment clears, so the service has been delivered at that moment.

The monthly repaint is not a fault

Every nail is sold for the current polish cycle only. On the first Monday of every month the polish is redone, all ten nails go back to their one-dollar base price and the board is empty again. Reaching the repaint is the product working as described, not a failure, and is not a refund case. This is stated on the page before you pay and in the receipt we email you.

Being outbid is not a fault either

Anyone can take a nail from you by paying more than you did. That is the entire mechanic, it is described on the page before you pay, and it is not grounds for a refund. If it happens we email you, and you can take the nail back or move to another one.

When we do refund

We charged you and nothing appeared. A payment cleared but no mark went on a nail. That is our fault, and we refund it in full.
We removed your mark. If we take a mark down for breaking the rules, the unused part is not refunded. If we take it down by mistake, we refund in full.
You were charged twice for the same thing. Refunded in full.

How to ask

Email hello@foot.ink with the payment reference from your receipt. We answer within 5 business days.

Refunds are issued by Dodo Payments, our merchant of record, back to the original payment method. Their processing time applies, usually 5–10 business days.

Chargebacks

If you open a dispute, the mark comes off the nail immediately and the money leaves our counter. Email us first: it is faster for both of us.